• Based in Wodonga
• Casual Opportunity
• Hours to suit your lifestyle

ABOUT US

Gateway Health is a community health service providing health and welfare services to individuals, families and communities across north east Victoria and parts of southern New south Wales. We are a not-for-profit Company limited by guarantee and a registered Community Health Service under the Health Services Act 1988 (Vic).

The organisation employs over 380 staff providing a range of primary health and community services across the Ovens Murray region in North East Victoria and parts of Southern New South Wales. Gateway Health serves all people, and is committed to improving individual and population health outcomes. We do this by providing health care and support to individuals and communities in times of need, and by actively working with our partners to address the social and environmental determinants of health.

ABOUT THE ROLE

The Medical Practice Reception provides administrative support to Doctors, Nurses and other visiting health professionals.

Our reception team members are the front line and voice of our practice, who ensure that our patients’ experiences are pleasant and seamless. This position requires the ability to juggle competing priorities and deliver all work accurately, with an attention to detail that borders on obsessive. We also expect that you will care about what you do, and want to do it well, so that you can achieve the level of patient care that all patients deserve.

We strive to provide the best services to our patients. This service starts from the first phone call or email a patient sends and continues with every visit to our clinic. As you are the first point of call for our patients we require a Medical Receptionist who will assist patients, practitioners and other staff and enable the smooth and efficient operation of the practice.

Your duties will include:

• Greeting patients in a friendly and professional manner
• Answering phone calls promptly
• Responding to email enquiries
• Scheduling patient appointments
• Entering confidential data with a high level of precision and accuracy
• Scanning and filing letters and paper correspondence
• Preparing and settling accounts
• Submitting Medicare claims
• Working closely with practitioners and the team
• Providing administrative support and performing ad hoc duties

We expect the successful candidate to produce work that is accurate, timely and that they will treat patients with kindness and professionalism at all times. To be that someone who really notices and cares about our patients and what they need, ensuring they feel supported and all interactions are conducted in a culturally sensitive way – if this is you please apply today!

ABOUT YOU

The number one priority at our practice is our patient. Therefore, attention to detail and great customer service are vital characteristics that you will be able to bring to the role. 

The successful candidate will be provided with comprehensive training in our systems, processes, and procedures, as well as in-house support to ensure the success of our new team members. In addition, the new team members will be joining a team of dedicated and enthusiastic people, in a business where everyone is treated with respect and valued for their contribution. We are committed to development and providing opportunities for individuals.

Previous experience providing customer/patient service in a high-quality environment will be highly regarded. An administration qualification would be highly regarded, but not essential.

REMUNERATION

Victorian Stand-Alone Community Health Services (Health and Allied Services, Managers & Administrative Officers) Multiple Enterprise Agreement 2022-2026

Classification Level 1

GATEWAY HEALTH CULTURE

Gateway Health promotes a learning culture that encourages innovation and initiative and recognises our staff as our greatest asset. Gateway Health is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve within our community.

GATEWAY HEALTH BENEFITS

• Work within a supportive team environment
• Laptop, mobile phone with remote access on and offsite
• Generous Not For Profit Salary Packaging A$15,900 tax free
• Flexible hours and arrangements, for a work-life balance that works for you
• Option to be able to swap any existing public holiday to another religious holiday or day of significance of your choice.
• Paid parental leave
• Professional development + ongoing training and support provided
• Free car parking
• Fitness Passport – a discounted workplace health and fitness program for you and your family
• Access to regular external supervision debriefing with Employee Assistance Program (EAP) support available as needed, together with Group Supervision and Wellness activities.
• Access to our free confidential counselling service through EAP for staff and their family
• Corporate health insurance cover to keep you healthy
• Access to annual vaccination program
• Discounted Health Insurance
• A suite of employee reward and recognition programs

For a confidential chat about the position please call Jo Zamperoni on 0447 546 059

Don’t meet every single requirement? At Gateway Health we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every selection criteria and/or qualification in the job description, we encourage you to apply. You may be just the right candidate for this or other roles.

APPLICATIONS CLOSE SUNDAY 24^th March 2024

Gateway Health is an Equal Opportunity Employer and is committed to creating a workforce that reflects the communities we serve. We believe that a workforce that recognises and celebrates diversity will best meet the health and well-being needs of all people we serve including Aboriginal and Torres Strait Islander peoples; people with disability, lesbian, gay, bisexual, transgender and gender diverse people, intersex people, people experiencing health inequalities, and culturally and linguistically diverse people.

Please Note – should you be successful, you are required to undergo a:

• Criminal History Check
• Working With Children Check
• Evidence of Vaccinations
• Proof of your eligibility to work in Australia (provide either – birth certificate, passport. VISA, etc)

If you have any support or access requirements, we encourage you to advise us at time of application. We will then work with you to identify the best way to assist you through the recruitment process.

All personal information will be kept confidential in compliance with relevant privacy legislation.